Terms of Service

Agreement to Terms

By accessing or using any part of the publicly available portions of FirstRespondersHub ("the Service"), operated by System Accelerator LLC, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must discontinue use of the Service.

Age Restrictions

This Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will delete it. Please contact team@firstrespondershub.com if you believe this has occurred.

Description of Service

FirstRespondersHub is a platform that connects prospective students with emergency medical services training programs, including EMT, Paramedic, and Firefighter training programs across the United States. We provide information, matching services, and communication tools to facilitate these connections.

User Responsibilities

Optional Account Features

Certain features of the Service may require account registration. If you choose to register, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations
• Provide false or misleading information about yourself or your qualifications
• Attempt to gain unauthorized access to other users' accounts or our systems
• Upload or transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or training programs
• Use automated systems to access the Service without permission
• Scrape, mine, extract, or collect data from the Service using automated means
• Resell, redistribute, or commercialize data obtained from the Service
• Reverse engineer, decompile, or attempt to extract source code from the Service

Training Program Information

We populate our platform with information about training programs and their offerings from various sources, including publicly available information, training institutions, and third-party data providers. However:

• Training program information may not be complete, current, or entirely accurate
• We do not guarantee the accuracy, completeness, or timeliness of program information
• Program requirements, schedules, costs, and availability are subject to change without notice
• You should verify all program details directly with the training institution before making any commitments
• Training programs that identify inaccurate or incomplete information about their offerings may contact us at team@firstrespondershub.com to request corrections

We make reasonable efforts to update and correct information when notified by training programs, but we cannot guarantee immediate updates or complete accuracy of all listed information.

Training programs that wish to have their organization or program offerings removed from our platform may contact us at team@firstrespondershub.com with their removal request. We will process legitimate removal requests in a timely manner, subject to verification of the requesting party's authority to make such requests.

User-Generated Content

By submitting any content (including messages, reviews, or form entries), you grant System Accelerator LLC a non-exclusive, royalty-free license to use that content solely for operating, maintaining, and improving the Service.

You represent and warrant that you own or have the necessary rights to grant this license and that your content does not infringe upon the rights of any third party. You remain solely responsible for your content, and we disclaim any liability arising from user-generated content.

Content Source and Licensing

We rely on our legitimate interest to make publicly available or institution-submitted training information accessible to users. Organizations may contact us to request corrections or removals, which we will evaluate in good faith.

We collect and display information about training programs from publicly available sources, direct partnerships, and third-party data providers. We respect intellectual property rights and have implemented the following policies:

• Training programs may request removal of their information by contacting us
• We comply with the Digital Millennium Copyright Act (DMCA) for copyright-related concerns
• Content owners may submit takedown requests to team@firstrespondershub.com
• We will investigate and respond to legitimate intellectual property claims promptly

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, available at /privacy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in the Privacy Policy.

Even without account registration, we may collect technical and usage data as described in our Privacy Policy (e.g., IP address, device type, referring URLs). Your continued use of the Service indicates consent to such collection.

Subscription Services and Paid Features

Subscription Plans and Billing

Certain features of the Service require payment of subscription fees (“Paid Features”). By subscribing to any paid plan, you agree to pay all applicable fees and charges incurred under your account. Subscription fees are billed in advance on a recurring basis (monthly or annually as selected) and are non-refundable except as expressly set forth herein.

Free Trial Period

We may offer a free trial period for certain subscription plans. During the free trial, you may access Paid Features without charge. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial expires. We reserve the right to modify or discontinue free trial offers at any time without notice.

Payment Terms and Processing

• All payments are processed through Stripe, Inc. (“Stripe”), a third-party payment processor
• By providing payment information, you consent to Stripe processing your payment data in accordance with their privacy practices
• We do not store or have access to your complete payment card information
• Payment must be received by the due date to maintain access to Paid Features
• You are responsible for ensuring your payment information remains current and valid
• Failed payments may result in immediate suspension of your access to Paid Features

Plan Modifications and Pricing

We reserve the right, in our sole discretion, to: (a) modify, suspend, or discontinue any Paid Features or subscription plans at any time; (b) change the features included in any subscription tier; (c) adjust pricing for new subscriptions; and (d) modify existing subscriber pricing upon renewal. No refunds will be provided for unused portions of subscription periods, downgraded services, or discontinued features.

Refund Policy

ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. No refunds or credits will be provided for: (a) unused time within any billing period; (b) downgraded subscriptions; (c) discontinued features or services; or (d) voluntary account termination. This refund policy applies regardless of the reason for cancellation or termination.

Subscription Termination

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period. We may terminate your subscription immediately for breach of these Terms, non-payment, or at our discretion with notice. Upon termination, your access to Paid Features will cease, but these Terms will continue to apply to your prior use of the Service.

Marketplace Operations and Training Services

Platform Role and Business Model

FirstRespondersHub operates as a marketplace and payment facilitator connecting students with independent training organizations (“Merchants”). We facilitate end-to-end connections including program discovery, enrollment processing, and payment facilitation. WE DO NOT PROVIDE, OPERATE, OR CONTROL ANY TRAINING PROGRAMS. We are not an educational institution, training provider, or certifying body. All training programs listed on our platform are owned and operated by independent Merchants.

Merchant Responsibilities

Merchants are solely and exclusively responsible for all aspects of their programs, including without limitation:

• Program content, curriculum, quality, and educational outcomes
• Instructor qualifications, training, and supervision
• Compliance with all applicable laws, regulations, and accreditation requirements
• Student admission requirements, prerequisites, and eligibility determinations
• Setting tuition prices and program fees
• Processing refunds and handling payment disputes with students
• Responding to chargebacks and payment-related customer service issues
• Student records management and transcript issuance
• Facility safety, insurance, and risk management
• Customer service, student support, and grievance procedures
• Certification, licensing, and credential issuance
• Compliance with applicable consumer protection laws
• Maintaining current and accurate program information on the platform

Enrollment Process and Data Sharing

When you enroll in any training program through our platform: (a) you enter into a direct contractual relationship with the Merchant; (b) your enrollment information, personal data, and payment details will be shared with the Merchant; (c) the Merchant becomes an independent data controller for your information; and (d) your relationship with the Merchant is governed by their terms of service, privacy policy, and enrollment agreement, not these Terms.

BY COMPLETING ANY ENROLLMENT PROCESS, YOU EXPRESSLY ACKNOWLEDGE AND CONSENT TO THE SHARING OF YOUR PERSONAL INFORMATION WITH THE RELEVANT MERCHANT AND AGREE THAT YOUR SUBSEQUENT RELATIONSHIP IS EXCLUSIVELY WITH THAT MERCHANT.

Payment Facilitation and Processing

FirstRespondersHub acts as a payment facilitator for transactions between students and Merchants using Stripe Connect technology. When you purchase training programs through our platform:

• Payments are processed through our integrated payment system powered by Stripe Connect
• Funds flow directly to the Merchant's Stripe Connect account
• We collect a service fee (percentage of tuition) from each transaction, which is built into the Merchant's pricing
• The Merchant appears as the merchant of record on your payment card statement
• Students do not pay any additional fees to FirstRespondersHub beyond what is included in the program tuition

Merchant Agreement and Payment Terms

By offering training programs on our platform, Merchants agree to the following payment terms:

• FirstRespondersHub will collect a service fee based on the Merchant's subscription plan from each successful transaction
• Service fees are automatically deducted before funds are transferred to the Merchant's account
• Merchants are responsible for all refunds, chargebacks, and payment disputes with students
• Merchants must maintain active Stripe Connect accounts in good standing
• Merchants must comply with all applicable payment card industry standards and regulations
• Merchants are responsible for all taxes related to their program revenue
• FirstRespondersHub may suspend payment processing for Merchants who violate these Terms

Student Payment Responsibilities

As a student using our payment facilitation services:

• All payment disputes, billing issues, and refund requests must be resolved directly with the Merchant
• FirstRespondersHub is not responsible for Merchant refund policies or practices
• Chargebacks should be directed to the Merchant first; if unresolved, contact your payment card issuer
• You acknowledge that Merchants set their own pricing, which includes our service fee
• Payment information is processed securely through Stripe's PCI-compliant infrastructure

Disclaimers Regarding Training Programs and Payment Services

WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING: (a) the quality, effectiveness, or outcomes of any training program; (b) the accreditation status or regulatory compliance of Merchants; (c) the qualifications or competency of instructors; (d) the accuracy of program information displayed on our platform; (e) job placement rates, certification pass rates, or career outcomes; (f) the financial stability or business practices of Merchants; (g) compliance with applicable laws, regulations, or industry standards; (h) the availability, reliability, or security of payment processing services; or (i) Merchant refund policies or practices.

Limitation of Liability for Marketplace and Payment Services

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYSTEM ACCELERATOR LLC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, COSTS, OR EXPENSES ARISING FROM OR RELATING TO: (a) your enrollment in or participation in any training program; (b) the acts or omissions of any Merchant; (c) the quality or outcomes of any training program; (d) payment disputes, refunds, or chargebacks involving Merchants; (e) failure of Merchants to deliver promised services; (f) personal injury occurring during training activities; (g) payment processing delays, failures, or errors; (h) unauthorized access to payment information; (i) Merchant compliance with payment card industry standards; or (j) any other issues arising from your relationship with Merchants or use of payment services.

Indemnification for Marketplace Activities

You agree to indemnify, defend, and hold harmless System Accelerator LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your enrollment in or participation in any training program; (b) your relationship with any Merchant; (c) any payment disputes with Merchants; (d) any violation of Merchant terms or policies; (e) your use of payment processing services; or (f) any claims related to chargebacks, refunds, or payment processing issues.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of System Accelerator LLC and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• That the Service will meet your specific requirements
• That the Service will be uninterrupted, timely, secure, or error-free
• That any information obtained through the Service will be accurate or reliable
• That defects in the Service will be corrected

Important Notice: Information provided via this platform is for informational purposes only and may not reflect the most current training program requirements or availability. Please verify directly with the provider.

Limitation of Liability

IN NO EVENT SHALL SYSTEM ACCELERATOR LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL BE LIMITED AS FOLLOWS: (A) FOR STUDENTS: WE DISCLAIM ALL LIABILITY FOR TRAINING PROGRAM QUALITY, OUTCOMES, MERCHANT SERVICES, AND PAYMENT PROCESSING ISSUES, AS WE DO NOT PROVIDE EDUCATIONAL SERVICES AND STUDENTS DO NOT PAY FEES DIRECTLY TO FIRSTRESPONDERSHUB. STUDENTS' SOLE RECOURSE FOR ANY ISSUES IS WITH THE MERCHANT THEY CONTRACTED WITH AND PAID. (B) FOR ORGANIZATION SUBSCRIBERS (MERCHANTS): OUR LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US (INCLUDING SUBSCRIPTION FEES AND SERVICE FEES COLLECTED FROM YOUR TRANSACTIONS) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Indemnification

You agree to indemnify and hold harmless System Accelerator LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

Following account termination, we may retain your personal data for legal and business purposes for a reasonable period as outlined in our Privacy Policy. Deleted accounts cannot be recovered, and you will lose access to all associated data and communications.

Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND HOW DISPUTES WITH US ARE RESOLVED.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• Arbitration will be conducted by a single arbitrator in New York, New York
• The arbitration will be conducted in English
• The Federal Arbitration Act governs the interpretation and enforcement of this provision
• You waive your right to a jury trial and to participate in class actions, class arbitrations, or representative proceedings
• This arbitration provision survives termination of these Terms

Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms that is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Acts of terrorism, war, or civil unrest
• Cyberattacks, data breaches, or network security incidents
• Government actions, regulations, or legal restrictions
• Internet service provider failures or infrastructure outages
• Third-party service provider disruptions, except where such disruptions result from our failure to exercise reasonable care in provider selection or business continuity planning

During such events, we will make reasonable efforts to minimize service disruption and restore normal operations as quickly as possible.

Beta Features and Experimental Services

From time to time, we may offer beta, pilot, or experimental features (“Beta Features”) that are not part of our standard Service offering. Beta Features are provided “as is” with additional limitations:

• Beta Features may be unstable, incomplete, or subject to change without notice
• We make no warranties regarding Beta Features and disclaim all liability for their performance
• Data loss or service interruption may occur with Beta Features
• Beta Features may be discontinued at any time without notice
• Your use of Beta Features is at your own risk
• Beta Features are offered for testing and feedback purposes only and should not be relied upon for enrollment or certification decisions

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

Changes to Terms

We may update these Terms periodically. Material changes will be announced via prominent notice on our website or through other reasonable means. Continued use of the Service after notice constitutes acceptance of the updated Terms.

If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service and terminate your account.

Accessibility Compliance

We are committed to providing an accessible experience for all users, including individuals with disabilities, and strive to comply with applicable accessibility standards. If you encounter accessibility issues, contact team@firstrespondershub.com.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.