Privacy Policy

Table of Contents

• Introduction
• Data Controller
• Information We Collect
• How We Use Your Information
• Information Sharing
• Data Retention
• Your Rights
• California Residents (CCPA)
• EU Residents (GDPR)
• Cookies and Tracking
• Data Security
• Contact Us

Introduction

FirstRespondersHub, operated by System Accelerator LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to find emergency medical services training programs.

Data Controller

System Accelerator LLC acts as the data controller for all personal data you provide through our Service. As the data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring compliance with applicable data protection laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Location data (zip code, city, state)
• Educational background (current education level, degree status, relevant certifications, intended career role in emergency services)
• Career interests and program preferences
• Account credentials and user preferences

Usage Information

We automatically collect information about your interaction with our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Search queries and program interests

How We Use Your Information

We use the collected information to:

• Provide and improve our training program matching services
• Send you relevant program information and updates
• Respond to your inquiries and customer service requests
• Analyze website usage to enhance user experience
• Comply with legal obligations and protect our rights

Information Sharing

We may share your information with:

• Training Programs: We share relevant contact information with programs when you express interest by: (a) submitting contact forms, (b) clicking “Request Information” buttons, (c) creating program inquiry profiles, or (d) explicitly opting in to receive program communications. Your consent is logged with timestamp and IP address for our records.
• Service Providers: Third-party vendors who help us operate our website and services, including:
  • Analytics providers (e.g., Google Analytics)
  • Cloud storage and hosting services
  • Customer relationship management (CRM) platforms
  • Email marketing and communication services
  • Payment processors (for paid services)
• Legal Requirements: When required by law, court order, or to protect our legal rights and the safety of our users

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for the life of your account plus 7 years after account closure for legal and business purposes
• Communication Records: Retained for 3 years to support customer service and dispute resolution
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for business intelligence
• Legal Compliance: Some data may be retained longer when required by applicable laws or regulations

When retention periods expire, we securely delete or anonymize your personal information unless legally prohibited from doing so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications by clicking “unsubscribe” in our emails or contacting us directly
• Restrict Processing: Limit how we use your data in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests

How to Exercise Your Rights: To access, update, or delete your data, email us at team@firstrespondershub.com with the subject line “Data Request” and include your registered email address. We will respond within 30 days and may require identity verification for security purposes.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of personal information we have collected from you
• Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at team@firstrespondershub.com with “CCPA Request” in the subject line. We may require verification of your identity and California residency.

EU Residents (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority
• Data Transfers: We may transfer your data outside the EU using appropriate safeguards such as Standard Contractual Clauses

Our EU representative for GDPR matters can be reached at team@firstrespondershub.com with “GDPR Inquiry” in the subject line.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Our use of cookies includes:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences or our cookie consent banner (where applicable). Note that disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

EU and UK users: We obtain your explicit consent before placing non-essential cookies. You can manage your cookie preferences through our consent management platform.

Children's Privacy

This Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will delete it. Please contact team@firstrespondershub.com if you believe this has occurred.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us at:

We will respond to your privacy-related inquiries within 30 days. For urgent security concerns, please mark your email as “URGENT - Security Issue.”